Make eye contact with all your customers.. people like to be recognized

Impulse sales.... have something on counter ....$ 5 to $10 price point.

Are you using every inch of space? Customers have to see before they can buy

Change weekly keep it fresh... also makes a good talking point

Do a “story” display a feature special or range every month

Mobilize your customers ask their opinions on ways to improve or products they would be interested in. Get them involved in your success

Look at your signage ..is it looking a bit tired ?

Are you using every inch of space? Customers have to see before they can buy

Pretend you are a customer and look at the business from the other side of the counter

Do you take advantage of AP promotions and any spinoff lines ?

Is growth through new customers or more sales to existing customers ?

What do new customers want ... boxes ? do they know where you are ? Ads in local paper?

What do existing customers want.. bigger range of merchandise faster service ?

Re examine all your margins , are you buying right ?

Start your own newsletter and customer database with specials for customer loyalty

Make your customers special !